Which one of the following is the responsiveness to business issues in commercial performance?

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UPSC ESE 2021 Official Paper 1
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  1. Frequency of overshipments
  2. Quotations
  3. Timely reconciliation of cumulative shipments
  4. Timely supplier response to problems

Answer (Detailed Solution Below)

Option 2 : Quotations
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Detailed Solution

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  • To achieve high performance, managers try to improve their customer responsiveness, product quality, and organizational efficiency.
  • Customer responsiveness refers to your business's ability to respond to service inquiries and fulfill them in a timely manner.
  • This includes both the speed it takes your agents to initiate the interaction as well as the time it takes for them to complete the customer's request.
  • We can increase customer responsiveness by reducing time-to-quote. 

Hence, option 2 is correct. 

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